Remember the days when the provider-patient relationship was centered primarily on the interactions that occurred during a visit? Whether it was in the exam room, over the phone or at the hospital, these were the places where the provider-patient relationship was built. Now, patient care encompasses more than just the traditional office visit and a physician’s bedside manner. A lot more emphasis is being placed on the patients—engaging and empowering them to partner in the healthcare process.
Patient Engagement is a hot topic in healthcare – a quick google search and you’ll come up with countless references to infographics, successful approaches, and tools to help build a patient engagement strategy. You will also find articles that discuss how patient engagement can have positive effects on improved quality of care and patient outcomes. The frameworks vary from simplistic to more complex, but the common theme is partnering with your patients and building ownership of their health and healthcare. Some examples of an effective PE strategy include: providing patient-specific education, making patients’ health information available online, including the patient in developing care plans and coordinating with other caregivers.
With an increased focus on patient engagement and interoperability incorporated in Meaningful Use Stage 2, many of these suggested practices can be accomplished using your EHR. Although many providers are anxiously awaiting the Final Rule Modifying MU Stage 2 in 2015 – 2017 and hoping for lower thresholds on the patient engagement measures like Patient Electronic Access and Secure Messaging, it is safe to say these measures are here to stay and will have increasing threshold(s) over the next few years.
So if there was ever a time to start building or improving upon your engagement strategy – the time is now! Whether you go at it on your own or use your EHR to help accomplish these goals the resources are abundant. What will your strategy include? Maybe you’ve been actively engaging patients for years and have some best practices to share. What helps to empower your patients?
Prior to joining SRS, Christine worked at NYU for 11 years where she also obtained her Bachelor of Science in Healthcare Management.
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