Science Friction

Innovation ExpoWhen I was growing up, Star Trek was the vision for the future of technology: intergalactic travel, teleportation, and tools that helped doctors heal instantaneously were portrayed as de rigueur. Here in 2015, technology has not quite caught up with the starship Enterprise crew—and while medical advancements since the sci-fi series’ 1966 launch date are extraordinary, there are modern-day tools that can hinder almost as much as they help. That’s science friction, and it can get in the way of the doctor-patient encounter. Is it possible to help physicians reap the benefits of HIT while maintaining the human nuances that define the art of medicine? We think so. That’s our mission at SRS.

We shared our Mission and Vision earlier this month at our annual User Summit, and we received such positive feedback from our clients that I thought I should share it here as well. I’ve been here just over a year, and I am so excited about what has happened during that time—and even more so about what we have planned for the not-too-distant future.

Our Mission is our PACT: Passion, Accountability, Collaboration, Transparency. Far more than just a clever acronym, these core values empower us to deliver on our mission to advance healthcare by providing HIT solutions that allow providers to deliver outstanding specialized patient care. Our Vision is to be the premier HIT solutions partner for specialty practices, and ultimately advance healthcare by introducing frictionless HIT solutions… constant commitment to our core values ensures that we preserve the individuality of specialty practices by designing and implementing innovative HIT solutions that support their unique goals.

Frictionless. This clarity of purpose is deeply routed in what we heard from our clients at last year’s User Summit. Specialty practices agreed with our guiding principles—improve practice productivity, demonstrate clinical quality, increase speed and value of reimbursements, and meet government regulations—but we heard their frustration about HIT getting in the way of their patient encounters. Patients need to be able to look their doctors in the eye—not stare at the back of their heads as they click away on a computer.

So we have adjusted our course. Now, protecting the doctor-patient relationship is our North Star, and our innovative team is literally developing the HIT solutions of the future. Of course, our commitment to productivity, quality, value, and meeting governmental regulations remains steadfast, but our technology will be adding value without subtracting it from the human side.

Those who attended the Innovation Expo at our User Summit got a sneak peek at things to come—and their reactions were otherworldly. We hope yours will be too.

Beam me up,
Scott(y) Ciccarelli

What’s your dream for the future?

Scott Ciccarelli

Scott Ciccarelli

CEO at SRS Health
Scott Ciccarelli, Chief Executive Officer at SRS, has more than 20 years of diverse management and operations experience garnered as a senior executive at GE, where he headed two of the company’s businesses—most recently, GE Healthcare’s Services, Ambulatory and Revenue Cycle Solutions. His areas of expertise include business strategy, leadership development, operational rigor (Lean Six Sigma), and the delivery of enhanced value for customers through quality improvement and innovation.
Scott Ciccarelli

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