Outcomes: It’s What’s Inside That Counts

lightbulb-gears-blogTwo weeks ago, more than 40,000 people came together to network, share, and learn more about health data management at HIMSS17. As expected, we heard about the latest developments in top tech trends of tomorrow like artificial intelligence, data security and virtual care. One of the hottest discussion topics by this highly focused group was how to improve patient and practice health through meaningful and usable analytics. After much time listening to and participating in conversations on this critical subject matter, we are more committed than ever to helping our clients improve patient care through outcomes, and when it comes to outcomes, it’s what’s inside that counts.

What do I mean by that? This familiar phrase has been shared from generation to generation when describing what’s important about people. So how can these words of wisdom about humanity possibly apply to HCIT and outcomes for specialty medicine practices? It’s more appropriate than you might think…

In an ambulatory setting, specialist teams need the ability to analyze and make decisions within their HCIT ecosystem. They need insight within their workflow. They need to know how to deliver the best care at a lower cost. And the only way to do this in today’s data-driven world is by bringing insight and analytics inside their workflow. Not outside.

External solutions focus on providing isolated results rather than a holistic approach to patient and practice health. What’s an outside solution? It’s anything that requires you to offload data, thereby taking you out of the ecosphere. If that data is not contained in the ecosphere – if the information is not inside the workflow – these solutions are not actionable immediately.

We believe that the only way to achieve the best outcomes is through frictionless data solutions that provide actionable insights that net immediate, holistic results. Of course, too much data can be overwhelming, so how do we maximize data intelligence for specialists without disrupting the quality of patient care?

That very question is what led to the development of SRS EHR Smart Workflows®. We’ve replaced complexity with streamlined data relevancy in a way that helps provide the frictionless clinical experience of the future…today.

So while we continue to hear all about the amazing healthcare technologies that are on the horizon, let’s remember to turn our gaze inward. Because when it comes to best outcomes, the best solutions are about what is on the inside. Just like the best people.

A New Data Has Dawned

new-srs-blog-v2As we all prepare for another year of change in the healthcare industry, it is my privilege to share a big change of our own: SRSsoft is now SRS Health!

Why would we change our name, our logo, and our tagline? And what does this mean to our clients?

During our 20 years of innovation, the healthcare technology field has been radically transformed. So has SRS. What began as a document management company is now something completely different. We have reinvented SRS as a data solutions company that can help drive better care and better outcomes for our clients today…and in the future. That’s more than an evolution; it’s a revolutionary change worthy of rebranding.

Our Name                                                                                                                         Why did we add “health” to our name? The new moniker comes from our expertise at supporting your expertise: patient health and practice health. Our flexible data platform and integrated best-of-breed approach allows specialists to utilize HCIT in a way that improves the experience for their patients and their practice.

Our Logo                                                                                                                         The orb shape of the logo represents the continuum of engaging patients before, during, and after their visits. It represents the perfect balance of improved efficiency with proven outcomes.  And it represents the unending dedication of our team to remain in motion as we continue to pioneer the HCIT solutions of the future. The fiery color of our logo represents the passion and commitment of our people to ensure client satisfaction.

Our Tagline                                                                                                                             “Intelligent Data Solutions.” For specialists, these three words simply haven’t gone together in a way that provided the types of benefits that SRS Health offers. That’s because the EHR marketplace caters to generalists. Finally, these focused practices can escape the data dark ages with HCIT solutions that are predictive, connective, and exactly what the (specialist) doctor ordered.

To find out more about what’s behind the new SRS Health, I invite you to watch our new video. I think you’ll agree that it really is the dawning of a new data!

Wishing you SRS Health and happiness in the New Year,

Scott

The Hills Are Alive…With the Sound of a New SRS!

mountain-blogI love that our annual event is called the SRS User Summit – because this year, the news was so good that I wanted to shout it from the top of the tallest mountain! (Or, maybe sing it, but I’m no von Trapp family member…) Every member of the SRS team felt the same way. Thankfully, after hearing our big news, so did the clients who attended.

Here’s the shout-worthy news: SRS has completely transformed into an intelligent data-focused solutions provider. Our days of being a document management company are behind us. And rather than tweaking existing template-based systems as many of our competitors have chosen to do, we pioneered a specialist-oriented solution that simply doesn’t exist elsewhere. We have invented a new approach to data that is totally revolutionary – balancing speed, efficiency, data collection and sharing.

Why? Demands on medical practices have become even steeper, and the main path followed by other HCIT vendors won’t help specialists reach their goals. That’s why SRS is carving out new trails in order to provide the level of partnership that is needed today and tomorrow. Together, we will achieve:

  • Better patient engagement
  • Better clinical outcomes
  • Better operational efficiency

I know that’s a lot to claim. That’s exactly why I was so excited to unveil the new SRS at the User Summit: because as someone with a high say/do ratio, I’m thrilled to say that we can back up every claim we are making! Here are a few examples of what’s available now, and what is coming soon:

TODAY

  • Patient Engagement Platform– streamline the registration process by enhancing the digital intake experience and reduce appointment “no shows” with automated reminders. Influence patient behavior through meaningful engagement in both pre and post visit by customizing patient forms to practice requirements, and leveraging patients to complete forms online before their appointment.
  • Smart Workflows –our revolutionary patent pending Smart Workflows allow you to collect more data and quickly document patient encounters with customizable workflows, provide standardized care efficiently through protocols, drive compliance with regulatory and quality improvement initiatives, and demonstrate the value of your services through analytics and outcomes.
  • Data Interoperability – capture then share discrete clinical data with other information systems across all parts of the healthcare network through the use of our APIs.

TOMORROW

  • Flexible Data Platform –capture the data you want, when you want, and how you want with our data capture platform. It empowers users to drill down and capture and report on any discrete data point that is truly relevant to them.
  • Integrated Best of Breed – enjoy the seamless user experience of our tightly integrated healthcare IT ecosystem—including EHR, Practice Management, Patient Portal, and Transcription—each selected for their ability to serve high-performance specialists and to easily integrate with your practice’s other HCIT solutions.
  • Patient Population – improve patient outcomes through tailored outreach campaigns that educate them post encounter, as well as setting up reminders and sending out surveys to collect more relevant data.

Of course, some things about SRS remain the same – and we promise, they won’t change! For example, we will continue to guide you through regulatory compliance, thanks to our own governmental Sherpa, Lynn Scheps, who has already dug into the 2,398 pages of the new MACRA rule released a week ago.  Plus, the superb client service for which we are known will continue to be core to the SRS experience.

We understand that the future will continue to be an uphill climb. But with SRS by your side, you’ll have the right tools on the right paths. Now that is something to sing about!

OBSERVATIONS FROM AAOE 2016

alcatrazAAOE was nothing short of amazing—and not just because the show took place in beautiful San Francisco. In fact, what happened inside the expo halls rivaled many of the sights of the City by the Bay.

As always, attendees were excited about the opportunity to network, learn from industry experts, and be inspired by the keynote speakers. The exhibit hall was crowded, giving us a chance to meet new AAOE members along with spending time with old friends and valued clients. The majority of orthopaedic executives we spoke with were concerned with the same challenges: How do they

  • remain profitable in a value-based world?
  • collect more data without being slowed down?
  • unravel the complexities of regulatory compliance?
  • demonstrate the value of their services through analytics and outcomes?

This made the introduction of our new patent-pending Smart WorkflowsTM Data Platform a big hit. More than simply our latest release, this revolutionary technology helps high-volume specialists bust out of the cage of traditional data capture and practice medicine the way they believe is best. For some, that is as liberating as escaping from Alcatraz itself.

How can an HCIT solution provide such freedom? By putting specialists back in charge of the data capture process instead of allowing them be held hostage by it.  The Smart Workflows Data Platform is designed to capture relevant data at the point of care—based on role, specialty, or practice requirements. In other words, it lets the specialists decide when, where, and by whom data should be collected. The result? Dramatic increases in productivity and efficiency, and an enhanced ability to focus on patient care rather than data input. In addition, Smart Workflows gives specialists the power to determine exactly which discrete data points are relevant to their practice, and to change those data points if and when desired. This eliminates the risks of being locked into one system in a constantly changing regulatory and compliance landscape.

Orthopaedists at AAOE didn’t have to take our word for it—as they visited our booth, they saw first-hand the difference Smart Workflows can make in their practices, and it felt good to see the reactions of physicians and executives as they learned more about Smart Workflows. The platform is the first major achievement of our client-collaborative development process, which makes it a significant leap forward, but it’s also just another step by SRS in helping to prepare our clients for success, both now and in the future.

Of course, we are more than just a technology company, as many AAOE attendees learned when they heard our own Lynn Scheps unravel the complexities of MACRA/MIPS. One of the foremost experts in the industry, Lynn is constantly diving into the ever-changing rules surrounding compliance. Her knowledge helps inform our updates from a regulatory standpoint, and she also provides our clients the human guidance they need to ensure their compliance.

A lot has happened since my last blog post. At AAOE, we were finally able to share the latest breakthrough innovation we’ve been alluding to for months. I was truly proud to unveil our Smart Workflows Data Capture Platform. I hope that, like a lot of the AAOE attendees who stopped by our booth, you are ready to unshackle yourself from the cognitive-data burden that has been dragging you down and coming between you and your patients. If so, we’ve got the key

Have It Your Way

Dr. Armstrong's Starbucks CupHalf-Caf, Half-Sweet, Non-Fat, No-Foam… and a Latte EHR Choices for the New Year

In 1974, Burger King changed the face of the fast food world when they rolled out their first “Have It Your Way” commercial. This slogan represented a completely new way of thinking among burger chains: one that revolved around the customer’s needs. “Hold the pickle. Hold the lettuce. Special orders don’t upset us.” Basically, BK was asking their clients to tell them what they wanted—rather than feeling bad for requesting something special.

More than 40 years later, Starbucks has grown an international empire known for serving up exactly what the individual wants. So my question is, in an age when we can satisfy specialized needs for the average Joe, why would we feel that a one-size-fits-all EHR is right for specialist physicians?

The answer is simple: it’s not. HIT solutions created to satisfy the biggest economic verticals—primary and inpatient care—cannot provide optimum productivity for specialist practices. They simply aren’t designed for it. That’s why, according to periodic AMA surveys, 2014 satisfaction rates fell to a staggering low of 34%. Specialists are especially dissatisfied, using HIT solutions that were simply built for someone else—solutions built to serve the masses rather than highly focused specialist practices.

These high-volume, extremely efficient businesses don’t run better by using an EHR focused on capturing maximum data instead of the right data. Specialists are finding that rather than providing greater productivity, generic systems create friction and get in the way of their patient interactions. Outside influences such as government regulations further dictate the development of one-size-fits-no-specialist “solutions” that are based on meeting unnecessarily cumbersome and challenging MU and PQRS requirements.

The good news is, the New Year brings innovative new HIT tools tailored for specialist practices. It starts with taking a new look at what an EHR really is: the hub where all other technologies connect. Just as specialists have a narrow focus, so does a specialist’s EHR. Given the robust ecosystem of different medical technologies needed to deliver the entirety of modern medicine, it’s a challenge for any single vendor to excel at everything. Focused tools provide physicians with the right means to expertly address each protocol.

To tweak Burger King’s famous tagline, it’s time to “practice your way.” Start by asking questions in four key areas:

  1. Evaluate the physician-patient experience. Would your patients be better served by a physician-centric model that allows you to practice the art of specialty medicine your way?
  2. Compare your legacy-model EHR against newer alternatives. Is your current solution optimized for your specialty, or do you find yourself creating workarounds?
  3. Prepare for frictionless data exchange. Does your specialty care really benefit from collecting more data than you need as you work toward a more seamless data exchange and fulfillment of government requirements?
  4. Future-proof your specialty practice. Is your business positioned for future growth in a way that increases your specialists’ productivity, enhances patient care, and takes advantage of innovative technologies?

If the answer to any of these questions is no, perhaps it’s time to place a different order. Perhaps we can talk about it over a cup of coffee?

Send us your special order!

Science Friction

Innovation ExpoWhen I was growing up, Star Trek was the vision for the future of technology: intergalactic travel, teleportation, and tools that helped doctors heal instantaneously were portrayed as de rigueur. Here in 2015, technology has not quite caught up with the starship Enterprise crew—and while medical advancements since the sci-fi series’ 1966 launch date are extraordinary, there are modern-day tools that can hinder almost as much as they help. That’s science friction, and it can get in the way of the doctor-patient encounter. Is it possible to help physicians reap the benefits of HIT while maintaining the human nuances that define the art of medicine? We think so. That’s our mission at SRS.

We shared our Mission and Vision earlier this month at our annual User Summit, and we received such positive feedback from our clients that I thought I should share it here as well. I’ve been here just over a year, and I am so excited about what has happened during that time—and even more so about what we have planned for the not-too-distant future.

Our Mission is our PACT: Passion, Accountability, Collaboration, Transparency. Far more than just a clever acronym, these core values empower us to deliver on our mission to advance healthcare by providing HIT solutions that allow providers to deliver outstanding specialized patient care. Our Vision is to be the premier HIT solutions partner for specialty practices, and ultimately advance healthcare by introducing frictionless HIT solutions… constant commitment to our core values ensures that we preserve the individuality of specialty practices by designing and implementing innovative HIT solutions that support their unique goals.

Frictionless. This clarity of purpose is deeply routed in what we heard from our clients at last year’s User Summit. Specialty practices agreed with our guiding principles—improve practice productivity, demonstrate clinical quality, increase speed and value of reimbursements, and meet government regulations—but we heard their frustration about HIT getting in the way of their patient encounters. Patients need to be able to look their doctors in the eye—not stare at the back of their heads as they click away on a computer.

So we have adjusted our course. Now, protecting the doctor-patient relationship is our North Star, and our innovative team is literally developing the HIT solutions of the future. Of course, our commitment to productivity, quality, value, and meeting governmental regulations remains steadfast, but our technology will be adding value without subtracting it from the human side.

Those who attended the Innovation Expo at our User Summit got a sneak peek at things to come—and their reactions were otherworldly. We hope yours will be too.

Beam me up,
Scott(y) Ciccarelli

What’s your dream for the future?

Dreams vs. Reality

“I want to be a doctor when I grow up.”superman

What did you want to be when you were growing up? I wonder how many of today’s physicians, knowing what they know now, wish they could turn back time and change that childhood ambition. That calling. That innate drive to help people. Because after devoting countless grueling hours to schooling, internships, and residencies… after earning a reputation based on providing personalized care, one patient at a time… after building a business based on an immeasurable combination of talent and knowledge, suddenly the field of medicine is being commoditized. No wonder physician burnout is on the rise—up 16% in two years, according to this Medscape Physician Lifestyle Report.

The government is telling doctors that an EHR can absorb mass data and spit out the right answer better than they can. Doctors are paying more to run their practices, earning less, and are still expected to provide quality care for record numbers of patients. And those patients have no idea what is going on behind the scenes, so their satisfaction levels are at risk. As physicians aim to fulfill their Hippocratic Oath in this world where they also are required to mitigate their own legal risks, direct their attention away from humans and toward technologies, and follow data directives based on masses instead of their own professional insights, the people on both sides of the examination table are feeling it.

In a recent survey, PhysiciansPractice.com published a list of things physicians wish patients knew. Here are some of the findings:

• “I wish they knew why physicians usually run late.”

• “I wish they knew that I do care about the pain they are having… even if I seem busy or preoccupied.”

• “I wish they knew how often we have to fight with their insurance companies just to get paid for services we’ve rendered.”

When it comes to practicing medicine, there are no limits to the differences that can exist between cases—and allowing physicians to discern those nuances is critical to providing the best patient care. Rather than getting caught up in the negativity surrounding these ongoing changes, I’d like to ask these professionals for whom I have tremendous admiration to weigh in.

Doctors: What changes would make practicing medicine more in line with the reasons you chose to become a physician?